CSA Group (“CSA”) respects the privacy of visitors to our Web sites. Your personal information is collected, used, and disclosed by CSA only in accordance with this privacy statement, which is based on CAN/CSA-Q830 Model code for the protection of personal information. Personal information is defined as information about an identifiable individual, with the exception of business contact information such as a job title or work-related telephone number or address.
You can visit CSA on the Web without telling us who you are or revealing any other personal information. We collect personal information about you only when you knowingly provide it, for example when you complete a registration form, download a whitepaper, or provide survey information. By using CSA’s Web sites, you consent to our collection, use, and disclosure of the information you provide, as set out in this privacy statement.
Any changes to this statement will be incorporated into a revised statement posted here, so that you will always have access to information on our current Web site information-handling practices. To learn about CSA’s information-handling practices beyond the Web, please consult the CSA Privacy Statement.
1. Information collection and use
If you request information, products, or services through CSA’s Web sites, you may be asked to provide personal information. For example, you need to register with us if you want to buy something through our Online Store. When you register, CSA will ask for your name and contact details, as well as a username and password that you will use to log in during future visits. You may also want to provide credit card information to pay for items from the Online Store. We collect this information to enable us to set up your account, process your order, and supply any items you purchase. In some cases, this involves sharing your information with a third party service provider for the purpose of fulfilling your order and providing you with the information, products or services you have requested.
CSA may decide to use your account information and transaction history to generate statistics and reports for internal use as well as to offer you additional products and services by telephone, regular mail, or email.
There are a number of areas on our Web sites other than the Online Store where you can provide personal information that allows you to benefit from our programs and services. In addition to managing your account and maintaining responsible commercial relations with you, you consent to the collection, use and disclosure of your personal information, including, without limitation, the use of your email address, to:
- Provide you with information, products, services, and programs that we believe respond to your interests and needs;
- Answer your questions and address your concerns;
- Conduct an investigation into a suspected breach of contract, a violation of CSA’s policies and procedures, or a contravention of the law;
- Contact you in the unlikely event of a data security breach or legal proceeding, or contact you if we believe doing so is in your best interests; and
- Meet legal and regulatory requirements.
If you wish, you can ask at any time that your personal information not be used for marketing and promotional purposes. This can be done by contacting us by telephone, fax, regular mail, or e-mail.
2. Website usage information
Site analytics: CSA logs certain technical information from your computer’s Web browser when you visit us on the Internet. This information includes your IP address (a number that is automatically assigned to your computer by your Internet Service Provider), the address of the Web site you are coming from, the amount of time you spend visiting our Web site, the pages visited, the operating system and Web browser software you use, and, if you link to us through a search engine, the keywords you used to find our Web site. CSA also uses the web analytics and live chat services of LivePerson to monitor and facilitate visitor interactions on CSA’s Web site. To learn more about LivePerson’s services and privacy practices, visit http://www.liveperson.com/policies/customer-website-privacy.
The logs and Web site interaction reports available to CSA contain transactional information that can only be accessed by CSA and its trusted service providers. This information is used solely to track visits to our site, understand and evaluate the customer experience, improve the content and layout of our site and customize the web experience. CSA will only attempt to link the logs to identifiable individuals if that is necessary for investigating a data security breach, a breach of contract, a violation of CSA’s policies and procedures, or a contravention of the laws.
Cookies: A cookie is a small text file containing a unique identification number that is transferred from a Web site to the hard drive of your computer. This unique number identifies your computer to CSA whenever you visit a CSA Web site. Cookies are an industry standard used by most Web sites, and help facilitate users’ on-going access to and use of a particular site. Since cookies are only text files, they cannot run on your computer, search your computer for other information or transmit any information to anyone.
To help serve you better, CSA sends a cookie to your computer in order to:
- Store your selections when you are using the Online Store shopping cart feature. The most common cause of items disappearing from your shopping cart is when cookies are either not supported or disabled.
- Measure traffic patterns. Without cookies, it could be difficult for CSA to know that certain services are more popular than others. This information also helps us to understand how we can serve you better.
- Estimate audience size. Cookies help us know whether or not users have seen particular content.
In order to provide you with information that we think you would be interested in, CSA may link information stored in a cookie, such as the pages you visit, to the personal information you actively provide on a CSA website. However, you are always given the opportunity to refuse the use of such linked information for the purposes of target marketing.
3. Disclosure and retention of your information
The personal information you provide through our site is never disclosed to third parties (other than our trusted service providers) without your consent. We do not sell, rent or trade your personal information to other organizations or companies without your explicit consent. When personal information is shared with others, it is only in ways that have been explained to you in advance. The limited exceptions to this rule include when:
- CSA may be required by law enforcement, government institutions, or judicial or regulatory authorities to provide information on individual users without notifying you;
- An investigation must be conducted into a suspected breach of contract, a violation of CSA’s policies and procedures, or a contravention of the law;
- A disclosure is necessary in the context of a data security breach or legal proceeding.
CSA may be required to transfer your personal information to a foreign jurisdiction to be processed or stored by our service providers. Such information may be requested and provided to law enforcement or national security authorities in order to comply with foreign laws.
The account information you provide when registering with us is stored in our secure databases in accordance with our corporate records retention schedule.
If you contact us with a question or comment, any personal information is normally kept only long enough for us to provide you with a response, unless we need to keep your information for a longer period of time in accordance with our corporate records retention schedule, or in order to service your needs or address your concerns.
Note that despite any removal of or change to your personal information, there may be residual information that will remain for a longer period of time in archives or back up tapes.
4. Accuracy of your information
CSA relies heavily on you in order to maintain accurate databases. To ensure that you are kept up-to-date on the products and services we offer, and that there is no interruption in our communications with you, please contact us to advise us of any changes in your information (or if you wish to confirm the accuracy of the information we hold).
5. How your information is kept safe during transmission
6. Contacting CSA
CSA takes full responsibility for the management and confidentiality of the personal information it collects through its Web site. By providing this privacy statement, CSA pledges its continued commitment to protecting the information you give us. We regularly review our online information-handling practices to ensure that we are abiding by this privacy statement. If you believe that CSA is not abiding by this privacy statement or have concerns about CSA’s online information-handling practices, please contact us. Your concerns will be addressed promptly.